No More Gatekeeping.
We're just trying to do some good.
FRANK connects you for free with licensed healthcare providers from the comfort of your home. Medication prescriptions, lab orders, and referrals are sent electronically, making it easier for you to receive care without unnecessary office visits. Plus, get costly medications for the most affordable prices.
This is healthcare reformed.
Patients value human interaction with a doctor. But there are some healthcare needs that require convenience & efficiency.
medical gatekeeping (n):
Restricting access to healthcare services by forcing patients to see a provider for simple needs – like basic prescriptions or routine lab tests – creating unnecessary delays, costs, and hassle without clear benefit.
Frequently Asked Questions
General
Is it really free?
Yes, messaging a licensed healthcare provider once per day is completely free. You do not need to provide insurance or credit card information. You do need to be a Member. Membership is free, and the Access Window to become a Member is from the 1st to the 5th every month.
Do you look at my income?
No. Messaging a healthcare provider is free for everyone. We don’t check income levels.
Do I need to provide insurance or credit card information?
You do not need to provide insurance or credit card information to become a member and to message a healthcare provider once per day. There is a small fee for select services (if you need to send more than 1 message per day, if you need a quicker response, if you prefer a video or phone call).
How long does it take to receive a response?
Most responses by the healthcare provider are relatively quick, averaging within a few hours. However, you should expect to hear back within 24 hours.
A small fee of $4.99 guarantees a response within the hour (usually within 15 minutes).
Should I still have health insurance?
We highly recommend that you still have health insurance so that services that we do not provide are covered such as hospital visits.
Membership
How do I become a Member?
The Access Window for Membership opens from the 1st to the 5th every month. After you fill up the sign-up form with your medical history and upload your ID, your information will be verified and membership will be approved.
Why didn't my Membership get approved?
Membership approval occurs during the Access Window which is from the 1st to the 5th every month, as long as the information you provided in the sign-up form is verified and you upload a valid government-issued ID.
For immediate approval outside the Access Window, click here.
Do I need to pay to be a Member?
No. Membership is completely free, and you do not need to provide any credit card or insurance information.
Services
Can I have a phone or video call with a provider?
The Access Window for Membership opens from the 1st to the 5th every month. After you fill up the sign-up form with your medical history and upload your ID, your information will be verified and membership will be approved.
Why can't I send another message to a provider?
Membership approval occurs during the Access Window which is from the 1st to the 5th every month, as long as the information you provided in the sign-up form is verified and you upload a valid government-issued ID.
For immediate approval outside the Access Window, click here.
Can you prescribe any medication?
No. Membership is completely free, and you do not need to provide any credit card or insurance information.